ABOUT ME
>> Dynamic and results-driven ICT graduate with a deep passion for technology and a strong foundation in software engineering, machine learning, data analysis, and cloud computing. Skilled in programming languages such as C#, Python, JavaScript, and SQL, with hands-on experience in developing and deploying web applications on Microsoft Azure. Experienced in building and evaluating machine learning models using scikit-learn, alongside data cleaning, analysis, and visualization with Python (Pandas, NumPy, Matplotlib, Seaborn)
>> Combines strong problem-solving skills and a solid understanding of computer science principles, with a commitment to continuous professional growth. A collaborative team player, problem solver eager to contribute to cutting-edge technology projects and drive innovative solutions.
PROFESSIONAL EXPERIENCE
DIALER ADMINISTRATOR
CCI GLOBAL
- Manage and optimize Vicidial and Genesys dialer systems for high-volume call center operations.
- Create, update, and monitor dialing campaigns across UK, SA, and AUS.
- Analyze and manipulate client data using SQL Server, MySQL, and Excel for campaign setup.
- Generate and automate dialer performance reports using SQL backend queries for operational decision-making.
- Collaborate with Operations Managers to align dialer strategy with business objectives and mitigate operational risks.
- Provide real-time dialer monitoring and troubleshooting to ensure minimal downtime and maximum productivity.
- Document dialer activity and support campaign scripts and ad-hoc reporting needs.
- Extract data from SQL Server,MySQL, transform in Excel, and visualize insights in Power BI for campaign team leaders.
SOFTWARE ENGINEER INTERN
LEAD HR CONSULTING
- Collaborate on the design, development, and maintenance of applications C#, JavaScript, ASP.NET and SQL
- Implement secure user authentication and role-based access control using Identity, enhancing application security
- Design and manage the database using SQL, improving data retrieval efficiency
- Use GitHub for collaboration, repository management and Git for version control
- Utilize Entity Framework Core and LINQ for efficient database operations, queries, and migrations
- Deploy web applications on Microsoft Azure, ensuring high availability and scalability for seamless access
EDUCATION JOURNEY
BACHELOR OF ICT HONOURS
DURBAN UNIVERSITY OF TECHNOLOGY
Currently pursuing advanced studies in Information and Communication Technology with a focus on cutting-edge Applied research, Advance software development and management, Cloud Computing, Advance cyber security and Advance machine Learning.
ADVANCED DIPLOMA IN ICT
DURBAN UNIVERSITY OF TECHNOLOGY
Specialized training in advanced application development concepts, system architecture, emerging technologies in the ICT field, machine Learning and data visualization and manipulation.
DIPLOMA IN ICT IN APPLICATION DEVELOPMENT
DURBAN UNIVERSITY OF TECHNOLOGY
Comprehensive program covering the fundamentals of software development, database systems, and web technologies that formed the foundation of my technical expertise.
TECHNICAL EXPERTISE
Programming Languages
Cloud & Databases
Software Development
Data Science & ML
Tools & Technologies
Soft Skills
FEATURED PROJECTS
GET IN TOUCH
PHONE
+27 76 818 3306
+27 64 032 1482
thabisongubanee@gmail.com
LOCATION
Durban, South Africa